privacy policy

Introduction

We don't want our details being passed on without our consent, and are sure you don't either! Privacy is important to us, and we won't be passing your details on to anyone else. They will purely be used for ordering purposes and contact directly from Lovesay and Mo.

Please don't hesitate to contact us if you have any queries or concerns!

What information do we collect?

We will only gain your data when you input it to process an order. We will ask for:

-Your name so we know who to post your order to

-An email address to keep you updated on your order

-Your address so we know where to send your order

-Payment information so you can pay for your order - we won't see this, it'll go directly through the payment system. Please note that to purchase from us you will need to pay via PayPal and they may also ask you for your details. Please visit their website for their own data privacy policy.

How do we use personal information?

As stated above, we will predominantly use your information for order purposes. However we may also send you information on new products, sales and discounts that may be on offer if you choose to opt in. 

What legal basis do we have for processing your personal data?

We only collect data under the following grounds:

- Consent - if you have willingly processed an order and/or opted in to hear from us in the future.

- Contract - this will only relate to wholesale and retail customers.

How long will we store your data for?

We endeavour to keep you personal date secure and private, and will only keep it on file for as long as is necessary. In most cases this will just be until an order is processed - if you opt out of future communications. We will work to cleanse our database regularly.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

How can you control your personal data?

If you wish to change your contact preferences or let us know of any changes to your details, please drop us an email to hello@lovesayandmo.co.uk.

If we experience any problems with the security or use of data, we will respond immediately to ensure no further breaches take place. After assessing the severity of the incident we will then work to determine the cause and how we can prevent it from happening again. In the case of a severe breach of security, we will contact all parties involved and the Information Commissioner's Office as soon as possible.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to hello@lovesayandmo.co.uk. If the requested information is appropriate, we will provide this information within one month at no fee. If the request is unfounded or excessive we reserve the right to either decline or charge a fee for the request. In both cases we will communicate with the individual(s) to explain the reasonings and if a fee is to be charged, the fee will be based on the administrative cost of providing the information requested.

Your rights in relation to personal data

Under the GDPR, we must respect the right of data subjects to access and control their personal data. You have the following rights:

- Access to personal information 

- Correction and deletion

- Withdrawal of consent (if processing data on      condition of consent)

- Data portability

- Restriction of processing and objection

- Lodging a complaint with the Information Commissioner’s Office

For more information on any of these points, please visit www.ico.org.uk

How to contact us?

If you have any questions or concerns about our privacy practices, your personal information, or if you wish to file a complaint, please contact us at hello@lovesayandmo.co.uk

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