Postage and packaging costs £3.50. All orders will be posted via Royal Mail First or Second Class. Items are lovingly handmade to order, so your package will be with you within 2 weeks of ordering. If you need it sooner than this, please drop us a message at and we will see what we can do! Equally, if you would rather we used an alternative shipping method then please let us know.


In the unlikely case that you are unhappy with your order, please let us know within 14 days of receiving it. We will only issue refunds for faulty items. If this is the case then please contact us within 7 days of receiving your order and we will either issue a refund or send out a new, identical product as soon as the original has been returned to us in an unused condition. 

Although we cannot accept responsibility for an item that has been incorrectly ordered, we are willing to review and alter your order if you let us know within 24 hours.

Lovesay and Mo cannot be responsible for refunding any postage or packaging costs.